This case highlights our commitment to product safety

Case Detail

Our third successful cooperation is with a home medical device retailer in Indonesia, a fast-growing market with strict requirements on product safety and user-friendly design. The cooperation kicked off in the third quarter of 2026, as the customer struggled to source safe, compliant home medical products—such as portable blood pressure monitors and home oxygen concentrators—that meet Indonesia’s national safety standards and gain trust from local consumers.

The customer’s key concerns centered on product safety: many suppliers they previously worked with failed to provide valid safety certifications, leading to product recalls and reputational damage. They urgently needed products with reliable safety guarantees, complete certification documents, and clear safety instructions suitable for home use.

We focused on safety as the core of our solution: we selected products that passed ISO 13485, CE, and Indonesia’s SNI safety certifications, with built-in safety protection mechanisms to avoid overuse risks. We also provided full safety test reports and customized multilingual safety manuals, and trained the customer’s team on product safety usage and maintenance.

Within 5 months, the customer’s product return rate dropped by 80%, and their customer satisfaction reached 95% due to the high safety and reliability of our products. They expanded their retail network to 12 cities in Indonesia and signed a long-term cooperation contract. This case highlights our commitment to product safety, helping customers gain market trust and achieve sustainable growth.